Thursday, December 20, 2007

LoadBalancer.RegisterLauncher failed error - MOSS 2007

I have been working on a MOSS Sharepoint 2007 server farm installation this week and came across this error that there seemed to be very little information on.

Event Type: Error
Event Source: Office SharePoint Server
Event Category: Launcher Service
Event ID: 6102
Date: 12/20/2007
Time: 7:19:16 PM
User: N/A
LoadBalancer.RegisterLauncher failed: Unable to connect to the remote server
For more information, see Help and Support Center at

It seems that this error was caused in my case by one of two issues. The first was that you can only have the “Office Document Conversions Launcher Service” and “Office Document Conversions Load Balancer Service” services running on one server in the farm. It also seemed that if the “Office Document Conversions Launcher Service” was running on the box whilst the “Office Document Conversions Load Balancer Service” was disabled the above error would be generated every minute or so.

So how to fix this. In my case I first needed to set the services on one of the application server in my farm so that they were both running on the one server. In order to do this I connected to the: -
1. MOSS Central Admin site
2. Selected the App Server where I wanted the services to run
3. Select Operations
4. Select Service Accounts
5. Under Windows Service select “Office Document Conversions Load Balancer Service”
6. Under Select an Account for this component
7. Select Network Service.
8. OK

This should start the service using the Network Service account which you can check via the Computer Management > Services MMC. If you already have these services running on a server in your farm then to stop the error simply stop and disable “Office Document Conversions Launcher Service” on the server that is generating the error.

1 comment:

Anonymous said...

Thanks. It works fine.